Rilla is the leading virtual ridealong software for outside sales and service.

When sales reps or technicians go out and talk to customers face to face.

They record their conversations with the Rilla app, and we use AI to automatically transcribe, analyze and give them feedback to help them improve their sales.

And to help their sales managers do virtual ridealongs that are 100x faster, better, and more productive than physical ridealongs.

We're on a mission to make the offline world of commerce as searchable and easy to understand as the internet.

Rilla is one of the fastest growing startups. We’re a series A company (led by Bessemer Venture) and have 10x’ed our revenue from 2023.

• Rilla is the leading conversation intelligence software bringing AI to outside sales. Think home services salespeople who talk to customers face to face.
• We’re the category leader in the space. We help sales teams coach reps through recording, transcribing, and analyzing their conversations. Ask us about how we’re innovating and our long term vision!
• We’re a team of 50. From the product team, you'll be joining 1 designer (Kunal, previously engineer) and Teresa (previously Head of Design at Superhuman). We don’t have PM’s because we empower design and engineering to be the point decision-makers of our customer needs alongside our CEO.

Role Summary:

This is effectively a “design engineer” role, but most companies define this role to lean more into engineering than design, where engineers are involved earlier in the process to contribute to mocks, interactions, prototypes, and design systems.

At Rilla, we are intentionally looking for a full stack product designer aka, designer who codes so it’s clear that we’re looking for someone who is design-first. The designer will be involved from the very beginning of any feature development. You will uncover the space and problem by talking to our customers directly, and will have strong input towards what we build in our product roadmap. You will then extend your design impact to even later in the process as you help build out the feature.

On the design side… You will define the problem, understand the users, shape the product requirements, and craft every detail of new product features, from idea to UX to pixel-perfect execution.

On the engineering side… Your contribution will look different depending on the project, as well as your experience and interest. This could be anything from: bringing the designs to life, polishing the feature in code, or building design systems that help design and engineering move faster.

Culture:

• We’re customer-obsessed. One of many examples: we don’t have a typical customer support team because we want our engineers, the team building our product, to understand our customers’ pain points directly. Note: this role will not involve explicit customer support responsibilities.
• We work hard. We’re 6 days/week in person. This looks like 10+ hrs/day Monday to Friday, and meetings starting in the afternoon on Sunday. We want to be transparent about our work life because of what it enables us to do: have extreme ownership and autonomy in building the product, at a pace of learning and shipping that is unmatched. Come meet us to experience our infectious energy!
• We operate in a high trust environment and want you to do the best work of your life. That means, we show our care for you through: unlimited PTO, all meals compensated, gym membership, learning budget, paid parental leave, childcare, extremely competitive compensation (90th percentile of market) and equity.

You’ll be an awesome fit if you:

• Have immense drive and passion towards the work you do
• Have experience in product design (Figma) and some experience in production-level coding in HTML, CSS, Javascript
• Bonus: experience in front-end engineering (eg. React, Tailwind) with an openness to learn
• Bring a customer-first mindset and an interest in talking with customers to always make sure what we’re building meets their needs
• Care about the craft and quality of an experience, from high attention of detail in design and interaction to making it easy, and delightful, for people to learn and use
• Want to be part of an early-stage environment! Excited by the idea of being one of the first designers at a high-growth startup and building out a strong product and design culture
• Can move fast. Hungry to learn. Open to feedback. A team player
• Thrive in a high-growth environment. Adaptable. Always curious

Noticed how we’re not indicating experience level? At Rilla, we care so much more about your excitement towards doing great work and developing deep empathy for customers than your actual number of years of experience.