We offer smart, flexible HR solutions to small businesses and startups through consulting and fractional services.

About our Client

Our client is an insurance agency offering dedicated, high-quality service to a range of clients since 2017. They specialize in both commercial and personal lines for government entities, public schools, non-profits, small businesses, and individual clients. Known for their commitment to innovation and personalized service, our client seeks to strengthen their team by adding a Licensed Insurance Customer Service Representative who will help deliver an exceptional client experience.

Role Overview

We are actively seeking a skilled and customer-focused Licensed Insurance Customer Service Representative to join our client's team in Elmwood Park, NJ. This position offers a unique opportunity for a detail-oriented professional to support their growth and deliver outstanding service to their clients. You will collaborate closely with the Office Manager and sales team to manage insurance policies and ensure clients’ needs are met promptly and accurately. This is a full-time, on-site role, working Monday through Friday.

Key Responsibilities

• Communicate and correspond with agency clients to address needs and provide assistance
• Process new and renewal insurance policies with precision
• Provide support to Sales team
• Assist clients and prospects with insurance services and policy-related questions
• Participate in projects that support the agency's growth and process improvements

Qualifications

• 1-2 years of professional experience; experience in the insurance industry is a plus
• New Jersey Property & Casualty Insurance License
• Proficiency in Microsoft Outlook, Excel, and Word; CRM experience is a bonus
• Excellent written and verbal communication skills, with a strong focus on customer service and problem-solving
• Detail-oriented, organized, and adaptable in a dynamic environment

Bonus Skills

• Background in insurance and/or claims is advantageous
• Familiarity with QQ Catalyst software
• Proactive and solution-oriented mindset with a focus on continuous improvement
• Enthusiasm for contributing to team goals and business growth

What Our Client Offers

• Comprehensive on-the-job training
• Collaborative, positive work environment with an engaged and energetic team
• Opportunities for career advancement
• Competitive base salary plus commission opportunities

Compensation: $47,000 - $50,000 annually, with commission opportunities. Pay within this range is determined by skills, experience, and relevant qualifications.

Note: We encourage all interested candidates to apply, even if not every qualification is met. Research shows that some candidates may hesitate to apply unless they meet all qualifications. We prioritize a diverse, inclusive, and respectful workplace—so if you’re excited about this role but your experience doesn’t align perfectly with every qualification, apply anyway. You might be the perfect fit for this or other roles.

Equal Opportunity Employment

We value diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, and other protected characteristics in compliance with applicable laws.