GC AI is an AI platform for in-house lawyers to 10x themselves. Using the latest LLMs, we are building AI agents that can use company knowledge, leverage external sources, and connect with internal tools to provide better and faster legal advice to the rest of the company. Our founder and CEO is an AI visionary, three-time general counsel, and longtime in-house counsel for tech companies including Amazon, and our cofounder is an AI engineer obsessed with outstanding customer experiences in software.  

Legal AI is a once-in-a-generation opportunity to build for a $300B annual market in the pinnacle vertical of AI, as recognized by everyone, including Supreme Court Justice Roberts who says that legal work “may soon be unimaginable” without AI. We are venture-funded, seed-stage, and building a world-class team. This is a role worth leaving your FAANG or other hot lawyer job for. Trust. 😎

Why we need you

As our first Counsel Success Manager - AI, you'll set the stage for how legal teams of the future work. Your impact will be direct and measurable. The best part? The product is great and it’s easy to get adoption. We have clear, deep product market fit as customers want our product. 

Our enterprise clients are always looking to improve their workflows. You’ll show them how to use our product for different use cases. You will use your deep domain expertise – and the fact that you're a lawyer or legal team member – to help bring in the AI revolution to in-house legal teams.

What you'll do

• Act as a trusted advisor to clients, guiding them through the implementation of GC AI into their legal workflows
• Develop and execute strategies to drive product adoption and customer engagement
• Monitor usage health indicators, proactively identify and address risks to client retention and happiness
• Conduct regular check-ins with clients to ensure they are achieving their desired outcomes with GC AI
• Gather feedback and work with the product team to translate it into product improvements
• Provide training and support materials to help clients maximize the benefits of GC AI
• Collaborate with the sales team to ensure a smooth transition from sales to post-sales support
• Drive adoption of AI and renewal likelihood - how can you get people to use and love the product more?
• Eventually, run GC AI classes and do other fun community things (see maven.com/ceciliaz)

You need these qualifications

• A law degree or experience working in-house as a legal team member
• Already love using AI
• You like people. Some people don't. They aren't a fit. Maybe you are?
• Demonstrated smarts - either in school, in a side hustle, or some other way you've shown you learn quickly, deeply, and well
• Automation, CLM, or other legal software experience 
• Into community, into helping others, and have a keen memory for people and their goals
• A proactive and empathetic approach to client interactions.
• Capacity to manage multiple accounts and prioritize tasks effectively

It would be nice if…

• You are already a GC AI user
• Have experience in a customer success role
• You are nerdy about legal tech
• You're into social media