Why we need you

As our first Customer Success Lead - AI, you'll set the stage for how legal teams of the future work. Your impact will be direct and measurable. The best part? The product is great and it’s easy to get adoption. We have clear, deep product market fit as customers want our product. 

Our enterprise clients are always looking to improve their workflows. You’ll show them how to use our product for different use cases. You will use your deep domain expertise – and the fact that you're a lawyer or legal team member – to help bring in the AI revolution to in-house legal teams.

What you'll do

• Act as a trusted advisor to clients, guiding them through the implementation of GC AI into their legal workflows

• Develop and execute strategies to drive product adoption and customer engagement

• Monitor usage health indicators, proactively identify and address risks to client retention and happiness

• Conduct regular check-ins with clients to ensure they are achieving their desired outcomes with GC AI

• Gather feedback and work with the product team to translate it into product improvements

• Provide training and support materials to help clients maximize the benefits of GC AI

• Collaborate with the sales team to ensure a smooth transition from sales to post-sales support

• Drive adoption of AI and renewal likelihood - how can you get people to use and love the product more?

• Eventually, run GC AI classes and do other fun community things (see maven.com/ceciliaz)

You need these qualifications

• Minimum of 5 years working in customer success role

• Already love using AI

• You like people. Some people don't. They aren't a fit. Maybe you are?

• Demonstrated smarts - either in school, in a side hustle, or some other way you've shown you learn quickly, deeply, and well

• Automation, CLM, or other legal software experience 

• Into community, into helping others, and have a keen memory for people and their goals

• A proactive and empathetic approach to client interactions.

• Capacity to manage multiple accounts and prioritize tasks effectively