Why we need you

We're a fast-growing SaaS startup with a little less than 10 employees seeking a Sales Operations Associate to optimize our sales processes and directly support our founder. This role is crucial for accelerating our growth and improving operational efficiency.

What you'll do

Sales Tech Stack Management

Serve as the primary administrator for HubSpot CRM and other GTM tools
Implement and maintain sales and marketing technologies
Develop and maintain dashboards, reports and analytics in Hubspot
Create and manage automation workflows (using AI where feasible!) to streamline processes

Sales Process Optimization

Design and implement scalable sales processes
Collaborate with the founder to define and track key performance indicators (KPIs)
Continuously refine and document best practices for the sales process
Collaborate on finance and invoicing processes

Deal Desk and Order Management

Manage the entire quote-to-cash process
Prepare, send, and coordinate signature for quotes and contracts
Maintain deal statuses and coordinate next steps for each interaction
Coordinate with relevant parties to resolve bottlenecks in closing process

Founder Sales Support

Manage the founder's sales calendar and communications
Prepare materials for sales meetings and follow-ups
Monitor deal stages and alert founder to stalled opportunities
Identify and flag high-priority leads for immediate attention

Qualifications

3-5+ years of experience in sales support or operations, ideally in a B2B SaaS
Strong proficiency in HubSpot CRM
Basic HTML and CSS skills for customizing CRM interfaces and email templates
Familiarity with API integrations and workflow automation tools
Strong attention to detail and problem-solving skills
Excellent project management and organizational abilities
Excellent written and verbal communication
Discretion in handling confidential information
Ability to work independently and manage multiple priorities in a fast-paced environment
AI-native - you go beyond just using ChatGPT, you use AI daily, and are always looking for how to improve your work with AI

Nice to Have

Background in legal tech
Experience working in a startup environment
Experience in B2C
Passion for B2B SaaS
Knowledge of SQL for data manipulation and reporting
Legal background (we know it's a stretch, but former lawyers with legal operations experience are welcome!)

If you're excited about SaaS, legal tech, and the opportunity to make a real difference in a growing startup, we want to hear from you. Join us in shaping the future of our company and your career!

GC AI

Sales Operations Associate

Remote (US/Canada PST)full-time$75K+