UmbrelHire With Rapha

Customer Support (technical)

Remotefull-time

Benefits

🚑 Health insurance💻 New work equipment🌎 Work from anywhere in the world💆‍♀️ Complete autonomy at work📚 Learning and development stipend🏝 Minimum 2-weeks of paid time off❤️ Most importantly — doing meaningful work that can change the world

About company

Please make sure to read through our philosophy, how we work, how we design, and how we engineer at umbrel.com/careers before applying.

About the role

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
  • Collaborate with engineers on our team to debug through challenging technical issues


We hope you:

  • Have great written communication skills
  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
  • Like talking to users and are willing to constantly do so without external encouragement
  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them