At Umbrel, we believe that everyone should be able to enjoy the convenience and benefits of the cloud, without giving up the ownership and control of their data.

To achieve our vision, we're building two things:

• umbrelOS - A new kind of operating system for running a personal server.
• Umbrel Home - A plug-and-play personal server (hardware device), powered by umbrelOS.

The personal computer revolution shifted computing from rooms full of computers (mainframes) to personal computers. The personal server revolution will shift computing from rooms full of servers (data centers) to personal servers.

We believe that over this decade, personal servers will become as ubiquitous as the internet routers today. And our goal is to power this shift by making an incredibly simple yet powerful operating system, and device, for running them.

Our most important work lies ahead of us, and you can be a part of it.

What do you value at Umbrel?

• Making users happy: Our decisions, intention, results, and motivation stem from trying to delight our users — from shitposting memes on Twitter to obsessing over micro-interactions in our product.
• Asynchronous communication: Deep work requires large chunks of time so we try to communicate asynchronously to provide more time for deep work.
• Results driven: We do what we promised each other, our users, community, and investors. While effort is recognized, it’s not regarded equally. We care about what we achieve.
• Kindness: While being kind may not seem ruthlessly connected to outcomes, it does make work a lot more fun. We suspect that’s key to doing great work over a long period of time.
• Speed: Speed is a competitive advantage as a startup. As startups get larger, they tend to get slower—we hope to decelerate that as much as possible. You should always be asking: “Could we do this faster?”

What are you looking for in candidates?

Talent, passion, genuine love for your craft, and the desire to do meaningful work. What we’re not looking for: credentials and degrees. When you really love what you do, work feels like play. And when work feels like play, you become the best at it. That’s what we’re looking for.

In this role, you will:

• Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
• Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
• Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

• Have great written communication skills
• Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
• Like talking to users and are willing to constantly do so without external encouragement
• Are able to empathize with users, and genuinely care about their problems — we can’t exist without them