We are looking for a Client Operations Manager who will play a pivotal role in managing the dissolution process for multiple clients. This position requires a high level of empathy, attention to detail, and excellent communication skills. We’ll teach you everything about the dissolution process, but a background in tech startups and the ability to handle sensitive data are essential.

About you:

Proven track record of working in a client-facing role
Experience as a paralegal, in a legal environment, or as a project manager is a major plus
You are comfortable working in an early-stage startup with ambiguity and less direction
You have excellent communication skills, both written and verbal, with the ability to empathize with clients facing challenging situations.
You have an extremely strong attention to detail and the ability to manage multiple tasks simultaneously.
Proficiency in time management and ability to work independently in a fast-paced environment.

In the first month, you'll:

Immerse yourself in Sunset’s existing product, service, and ICP
Join all customer calls and sales calls to understand and empathize with our core users
Review current client cases and dissolution projects to understand the scope, timelines, and critical milestones
Start learning how our tooling and the end-to-end dissolution process works. This includes using software such as Notion, Google Suite, Superhuman, Airtable, and the products we've built.

In the first 3 months, you'll:

Take full ownership of 3-5 client dissolution projects from kickoff to completion - utilizing effective time management skills to prioritize tasks and meet deadlines.
Communicate effectively with clients, CPAs, legal counsel, and internal teams via email, slack, and phone, ensuring clear and timely updates throughout the dissolution process.
Handle sensitive data with confidentiality and integrity, adhering to company policies and procedures.

In the first 6 months, you'll:

Have completed 5-10 client dissolution projects from kickoff to completion.
Have full ownership over 10-20 dissolutions at any given time.
Identify process improvement opportunities based on early project experiences
Develop a deep understanding of common client pain points and challenges to improve service delivery
Contribute to the creation of a comprehensive client onboarding and knowledge transfer process for any future hires

Sunset

Client Operations Manager

New York, Austin, or SF$75K - $105K + Competitive Equityfull-time