Jam.dev is the fastest way to report bugs without disrupting your workflow. Capture an instant replay of the bug plus developer logs in one click. It’s so easy, you’ll forget you hate bugs. Founded in 2020, Jam has helped 60,000+ Product, QA, Engineering and Design leaders to ship bug-free software.

Our customers are global and are from world class companies like T-Mobile, Dell, Staples, SeatGeek, Procore, Ramp, On Deck and Mux. Jam is backed by top tier investors including USV, GGV, Version One, Village Global, Box Group and executives from Apple, Cloudflare, PagerDuty and Kickstarter.

You will…

• Lead the customer success strategy at Jam.
• Develop 1:many initiatives to help customers get the most out of Jam.
• Become a product expert. Your dogfooding of the product will directly inform the direction of Jam’s future.
• Drive growth. Identify opportunities to delight and expand our customers, work closely with marketing and sales to bring them to life.
• Be a customer delight advocate. Collaborate with EPD to guide our product roadmap and look for every chance to remove friction.
• Nurture relationships with champions - become part of/ grow a community of builders who want to share their experience via case studies, testimonials, and other forms of social proof.

You’re good at…

• Analyzing product usage data, but you also know how to communicate “the why” behind the numbers.
• Talking about technical products and communicating complex topics in simple terms.
• Driving process and keeping it simple. You know how to stay organized, act independently, and work efficiently while having your hands in multiple projects.
• Managing cross-functional stakeholders, executing smooth hand-offs from sales, and leading enterprise roll-outs.
• Bonus: you’ve worked in small teams before!

+5 years of experience in scaled customer success.

The tools you need to know…

• Metabase and Hex for analyzing product usage data.
• Slack and Notion for internal communication.
• Customer.io for usage-triggered email campaigns.

Your teammates are…

• Senior ICs who love their craft.
• Ex-early Cloudflare engineers & PMs.
• Serious about our customers, our product, our team. Not that serious about everything else…