Your responsibilities

Build best in-class content This includes written and video guides, help documentation, webinars and livestreams, product trainings and onboarding, and more. Ever watched Notion or Figma’s youtube tutorials or learning centers and thought, “Oh these are really well made!”. You’ll be in charge of this.
Manage our documentation and user education The more you can own this the better. Everything from content to information architecture to design.
Manage freelancers and scale our resources Manage freelancers and eventually a team to scale production. You are the first hire for this team and we expect this team to grow over time.
Work very very closely with product/design Provide continuous feedback to the product and design team on how to improve our user experience. If you’re able to take on projects directly, that’d be +1 since we have 1 PM and 1 product designer. You will be our eyes/ears on the ground on 10x-ing the product.
Drive user research & insights You'll talk constantly users, conduct user interviews, host webinars to understand what they want to do with Replo and the content that’ll help them make it possible.
Manage our community Today, there are thousands of freelancers working on Replo. Manage our Slack community of 2000+ users, distribute content, do content collaborations with other partners. Our team is small, but mighty and you’re expected to make sure everything we do is leveraged.
Coordinate with partners Our partners create content all the time on our behalf. Here’s an example. Make sure that content our content is organized and high-quality.
Hopefully have a blast working with us 😇

Looking for someone who

Someone with 0 → 3 years of working experience with a design or UX background
You should be comfortable with appearing on video and speaking in front of an audience.
Very comfortable with ambiguity on projects. If we say, here’s a problem space, go figure this out! We expect clear communication and the ability to “figure shit out”
Comfortable working with sourcing and managing contractors to get things done fast. This involves editing, admin work, etc. The work you do should be super-leveraged at a small startup.
A fundamental understanding of basic web development technologies (HTML, CSS, JS) and an ability to learn quickly. Our product can be complex but we expect you to learn it front to back.
Has a very product and customer focused mindset.
You should be comfortable giving product ideas and design feedback on the product
Is self-driven and can roll with the punches in a fast-paced environment where priorities and requirements may change frequently

Bonus points if you

Have a technical background
Have been a founder or started your own business
Have worked at an early-stage startup previously (Series A or earlier)
An eye for visual design (or past experience in product design, Figma, etc)

Compensation

We’re flexible on compensation for the right candidate, but we also believe in communicating this clearly up-front for potential applicants. We’re targeting — 100K-130K USD for this role.
We offer competitive healthcare, dental, vision, 401K benefits as well 😄

Replo

Community Education & Design

Hybrid (SF)full-time$100K - $130K