We find and pair Virtual Assistants with US based companies.

We're seeking a proactive Virtual Assistant to join our team and play a key role in customer support, operations, and research. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on customer satisfaction and operational efficiency.

Key Responsibilities:

Customer Support

• Manage customer inquiries via Intercom (automations, tickets, resolutions)

• Respond to comments/reviews on Meta, Instagram, and App Store

• Escalate technical issues as needed

Operations & Admin

• Update documentation in Notion/Google Docs

• Communicate with team via Slack

• Assist with ad-hoc operations tasks

Research

• Conduct online research using tools like ChatGPT

• Compile findings into actionable insights

Requirements:

• Experience with Intercom (automations, tickets, reporting)

• Excellent written communication skills

• Strong organizational and multitasking abilities

• Available for part-time work including weekends

• Proficient with Slack and Google Workspace

• Self-starter who works independently

• Bonus: Customer success or operations experience

Preferred Skills:

• Social media platform experience

• Template adaptation while maintaining brand voice

• Strong research and summarization skills