What We Are ZorroRX is a pharmacy benefits cost containment marketplace that operates like "Costco for expensive drugs." We focus specifically on high-cost specialty medications, targeting the 15% of health plan members who drive more than 75% of total pharmacy costs.

The Problem We Solve Healthcare costs are driven by a small percentage of high-utilizers, with the top 15% of members accounting for 76% of total health spending. Traditional pharmacy benefit models often include hidden markups and fees that inflate costs for employers and health plans, particularly for specialty medications that can cost tens of thousands of dollars annually.

Our Solution ZorroRX provides transparent, cost-effective access to specialty medications through our curated pharmacy network. We earn only a monthly membership fee from plan participants who actually utilize our services—no markups, rebates, or hidden fees on medications.

About the Role

We are hiring a full-time ZorroRX Concierge to join our U.S.-based healthcare operations team. In this role, you will work directly with members and healthcare providers to facilitate access to affordable, life-changing medications for chronic conditions.

Your primary responsibility will be to onboard new members into the ZorroRX program. This includes responding to inquiries, addressing concerns, and ensuring that members understand and consent to our services. You’ll also be the main point of contact for resolving escalated issues from our offshore support team.

This is a mission-critical, high-touch, and high-volume role. Your success will be measured by your speed, empathy, and ability to complete tasks that improve members access to care.

Key Responsibilities

• Contact new members to explain the ZorroRX program and onboarding process.
  
  

• Coordinate member appointments and manage any scheduling changes.
  
  

• Address and resolve member questions or concerns directly and promptly.
  
  

• Handle escalations from the offshore medical liaison team, including obtaining provider signatures on collaborative practice agreements with our hospital/pharmacy partners.
  
  

• Maintain accurate records of member interactions, appointments, and issue resolutions in our CRM system.
  
  

Preferred Background

• Experience in the U.S. healthcare system, particularly in patient care coordination.
  

• Previous roles in patient scheduling, medical coordination, or as a provider office liaison.
  

• Excellent spoken and written English communication skills.
  

• Proficient with CRM platforms, online phone/fax tools, and basic office software (e.g., spreadsheets, email).
  
  

Key Traits

• Empathetic and clear communicator who can engage comfortably with patients and healthcare staff.
  

• Persistent and polite, with strong follow-up habits over days or weeks.
  

• Self-motivated and able to work independently in a remote environment.
  

• Detail-oriented with strong documentation and process adherence skills.