Kickstarter helps creative projects come to life. Backers have pledged over $6B to projects on our platform, helping artists, musicians, filmmakers, designers, and other creators make their ideas a reality.

In 2022, we’ll be experimenting with a work-from-anywhere policy, a four-day workweek, and new asynchronous work practices that support a fully virtual and flexible work environment.

Kickstarter is seeking an experienced Senior Product Manager to join our Payments team.

In This Role, You Will:

• Own significant and complex business objectives (Objectives and Key Results/OKRs) and be responsible for the full product lifecycle — from discovery to iterative releases necessary to achieve these objectives.
• Communicate user problems, business opportunities, team roadmaps, on-going updates, and project/OKR results clearly and effectively to a variety of audiences (e.g., executive stakeholders, product team, people with and without technical expertise).
• Translate different channels of user insight, product analytics, and research into a strategic 12-month roadmap, then into actionable work.
• Identify and recommend success metrics and/or key results related to your business objective that enable meaningful ways to measure progress.
• Manage important business relationships with leadership team, key stakeholders, and sometimes key third-party partners to achieve long-term company goals.
• Work closely and collaboratively with a team of engineers, designers, and other product managers as well as non-technical stakeholders to plan, develop, and release work across web and mobile platforms.
• Manage complex roll-outs, including coordinating QA and cross-platform releases (web and mobile apps), and working closely with cross-functional partners (e.g., Legal, Product Marketing, Trust and Safety, Community Support).
• Identify ways to improve our discovery, development, and release processes and lead improvements among the product team and in the larger organization.

About You:

• You have experience as a senior product manager, with 3-5 years of experience in product management. Experience preferred in payments and/or with two-sided marketplaces.
• You have experience leading cross-functional teams with confidence, using your ability to influence and motivate.
• You have a proven ability to use a data-informed approach to develop opportunity assessments and/or business cases.
• You have strong written and oral communication skills and are able to convey user problems, business opportunities, team roadmaps, on-going updates, and project/OKR results clearly to a variety of audiences.
• You have significant experience managing through ambiguity by shaping user insights/research or opportunity areas into actionable projects.
• You are comfortable operating in technical discussions and spaces, evaluating technical product tradeoffs in partnership with engineering managers.
• You have experience building strong trust with cross-functional stakeholders and partners.
• You have a solid track record of executing and rolling out products and features that delivered positive and measurable impact to users.
• You have substantial experience with the full product development life cycle, especially product validation, including light-weight testing and experimentation and iterative releases.
• You have experience managing complex roll-out processes, including QA and cross-platform releases (web and mobile apps), and coordinating closely with cross-functional partners (e.g., Product Marketing, Customer Service, Sales).
• You have deep empathy for our diverse community of creators and experience working closely with engaged user groups. And have ideally worked with a passionate user group (e.g., sellers, creators, or similar communities) within a two-sided marketplace.