Benefits
About company
Our mission is to provide a modern billing software solution that allows utilities to thrive as they meet the challenges of tomorrow.
We're delivering an intuitive platform that automates billing, offers real-time analytics for informed decisions, and empowers users' control. Our goal is to bolster utilities' operations, customer experience, and financial stability through digital solutions.
Ultimately, we want our customers to save time and money on back-office operations so they can devote more resources to the urgent challenges facing our infrastructure.
About the role
What You’ll Do
Customer Onboarding & Training
Design and deliver engaging training sessions (live and asynchronous) to help new customers get up to speed.
Develop and maintain onboarding materials, including guides, tutorials, and walkthroughs.
Customer Support & Success
Serve as the primary point of contact for customer inquiries, ensuring timely and effective resolutions.
Monitor customer health metrics and proactively address potential issues.
Product Feedback & Collaboration
Gather and relay customer feedback to the product and engineering teams to inform roadmap decisions.
Collaborate with cross-functional teams to enhance the customer experience.
Knowledge Base Management
Create and update support documentation to empower customers with self-service resources.
Ensure the knowledge base reflects the latest product updates and best practices.
What You’ll Bring
2+ years in a customer-facing role within a SaaS environment.
Exceptional communication and interpersonal skills.
Experience with customer support tools (e.g., Helpscout, Scribe) and CRM systems.
Ability to translate technical concepts into accessible language for diverse audiences.
A proactive mindset with a passion for helping customers succeed.