Otters is a safe, secure and reliable way to track and enforce copyright infringement on websites, social media and marketplaces with Otters' DMCA takedown notice service.

We're searching for a curious, energetic and knowledgeable individual to join our ever-growing Brand Protection Team as a Case Assistant.

As a Case Assistant, you'll play a critical role in managing the intake, screening, and processing of copyright claims while ensuring timely responses to counterclaims. This position supports our Brand Protection Team by handling the initial phases of copyright cases and maintaining efficient case management processes.

You will regularly liaise with external SRA-regulated partners who can assist clients with taking unresolved cases of copyright infringement further and assisting with evidence-gathering for such cases.

Key Responsibilities

• Screen incoming copyright infringement claims, assessing validity and completeness of documentation, in line with internal procedure

• Triage cases based on urgency, complexity and client priority

• Process new copyright claims by collecting necessary documentation and information from the client and external sources

• Respond to counterclaims, preparing initial drafts for the Head of Service (Brand Protection) and external partners

• Maintaining accurate case records and updating case management systems

• Communicate with clients regularly regarding case status and additional information needs

• Assist with documentation preparation, processing and sending for takedown notices

• Conduct preliminary research on potential infringement claims

• Support internal and external partners with administrative tasks related to cases

Qualifications

• Proficiency with CRM software and tools such as Copilot, Slack, Ringotel and Microsoft 365

• Strong attention to detail and organisational skills

• Excellent written and verbal communication abilities

• Proficiency with case management software

• Able to handle confidential and privileged information with discretion

• Time management skills and capacity to handle multiple cases simultaneously

• Knowledge of UK Copyright Law and takedown procedures

• Desirably 1-3 years of experience in legal administration, preferably in intellectual property

Who you are

• Persuasive communicator who excels at building rapport quickly

• Active listener skilled at uncovering client needs

• Detail-oriented professional with strong follow-through

• Goal-driven individual who thrives in a metrics-based environment

• Fast learner eager to develop new skills and knowledge

• Team player who contributes to a positive sales culture

• Adaptable professional comfortable with changing priorities