Shavano Family Practice, P.A. is a patient-centered medical clinic dedicated to providing comprehensive healthcare for individuals and families. Located in San Antonio, Texas, the practice offers a full range of services, including preventive care, chronic disease management, wellness exams, and acute care treatments. With a focus on compassionate and personalized medical attention, Shavano Family Practice strives to promote overall health and well-being for patients of all ages.

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

Responsibilities

• Handle customer inquiries promptly via live chat.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.